Request flow
Message wording tested for your trade, with the customer's first name and the job type filled in automatically.
Review Generation
More five-star reviews, on autopilot
A polite text goes out when the job is done. Happy customers land on your review page. Unhappy ones come back to you first.
$190from, per month, ex GST
Why it matters
You do good work, but only one customer in thirty leaves a review unless someone asks. Meanwhile the business with 240 reviews wins the call, even when it charges more.
We connect a simple review request to the moment a job is marked complete. One SMS, one tap, straight to the review form. A gentle reminder goes three days later, then we stop. You get an alert for anything under four stars so you can ring the customer before it goes public.
What is included
- SMS and email review requests triggered when a job closes
- Works with common job management apps or a simple form on your phone
- One reminder after three days, then no more messages
- Private feedback path for unhappy customers
- Reply drafts for every new review
- Review widgets for your website
- Printed QR cards for the van and the front counter
- Monthly count, rating and response time report
What you get
Reply library
Thirty reply templates that sound human, covering praise, mixed reviews and complaints.
Complaint playbook
What to say, when to call and when to ask for a correction, so one bad review does not ruin your month.
Website proof
Latest reviews pulled onto your home and service pages automatically.
Timeline
- Week 1
Connect
Link your job system, write the messages and test with your own phone.
- Week 2
Back-catalogue
A one-off, friendly request to customers from the last 90 days.
- Month 1
Automatic
Requests go out after every completed job without anyone lifting a finger.
- Ongoing
Reply and report
Replies inside two working days and a monthly tally.
Numbers we report on
The KPIs we track for review generation clients. Sample figures for illustration.
1 in 4
customers leave a review
sample rate, up from roughly 1 in 30
+9
new reviews a month
sample average for a two-van business
4.8
average rating held
sample across review clients
Related case study
All case studiesCleanerSpringfieldSample data
14 reviews to 187 and a waitlist for a Springfield cleaner
Fresh Slate did great work but looked like a newcomer online. Review requests after every clean, plus tight local ads, turned word of mouth into a system.
Calls a month
Before
41
Month 6
156
Cost per lead (lower is better)
Before
$34
Month 6
$16
Booked jobs a month
Before
19
Month 6
83
Cost per lead by month
Fresh Slate Cleaning, Springfield (sample figures)
View as table
| Period | Cost per lead |
|---|---|
| Start | $34 |
| Month 1 | $28 |
| Month 2 | $24 |
| Month 3 | $21 |
| Month 4 | $19 |
| Month 5 | $17 |
| Month 6 | $16 |
Review Generation questions
Not answered here? Call (07) 5550 1410 and ask a human.
Yes, as long as you ask everyone, do not offer rewards for positive reviews and do not write them yourself. We keep you well inside the platform rules and Australian Consumer Law.
We alert you straight away and draft a calm reply. Often a phone call fixes it and the customer updates the review themselves. We never try to bury or fake reviews.
Yes. We give you a one-field form saved to your phone's home screen. Type the customer's mobile, tap send, done.
No lock-in contracts
Ready for more calls?
Start with a free lead audit. In 20 minutes we will show you where calls are leaking and what to fix first. No lock-in, no hard sell.